kaeya Legal Notice

We at kaeya operate only where local law permits online gaming and wagering. Our kaeya platform does not operate in jurisdictions where such services are prohibited, and users are responsible for verifying that their access and use comply with the laws of their own jurisdiction.

This legal notice sets out the conditions under which we provide our kaeya services — sportsbook markets, live-dealer tables, slot games, and esports betting. It clarifies our service area, user eligibility, and the liability framework governing your use of our platform. Read this notice carefully before opening an account on kaeya.

Our kaeya service is available in supported regions including Indonesia. Users in Jakarta, Surabaya, Bandung, Medan, Semarang, and other supported areas may access our platform if they meet eligibility criteria and comply with local regulations. We do not offer our kaeya services to users outside permitted jurisdictions.

Service availability and jurisdiction restriction on kaeya

We at kaeya provide an online entertainment service available only where local law permits. Our kaeya platform operates subject to compliance with applicable Indonesian regulations and the laws of the jurisdiction in which each user resides. We do not offer our services in jurisdictions where online wagering is prohibited by law.

Access to our kaeya platform is not a guarantee of legal operation in your jurisdiction. Users are solely responsible for verifying that their access, account creation, deposit, staking, and withdrawal comply with the laws applicable in their own location. Our kaeya service disclaims liability for users who access our platform in violation of their local laws.

Our kaeya platform includes geo-blocking measures to prevent unauthorised access from prohibited jurisdictions. However, these measures are not infallible. If you reside in a jurisdiction where online gaming is prohibited, you must not attempt to access our kaeya service using VPNs, proxies, or other circumvention methods.

Account eligibility and user responsibilities on kaeya

We at kaeya require all users to comply with anti-money-laundering (AML) and know-your-customer (KYC) requirements. During account opening and at any time during your relationship with our kaeya platform, we may request additional documentation — proof of address, source-of-funds confirmation, or beneficial-ownership information. Your kaeya account may be suspended or closed if verification cannot be completed.

Users agree that they are responsible for their own account security. Do not share your kaeya login credentials, password, or two-factor authentication codes with anyone. We at kaeya are not liable for unauthorised access resulting from your failure to protect your account information.

Users also agree that they are responsible for understanding the rules and odds associated with each game, market, and bet type on our kaeya platform. We display game rules and market terms clearly before you stake. If you do not understand the terms, contact our support team before proceeding.

Our kaeya liability disclaimer

Our kaeya platform is provided on an "as-is" basis. We make no warranty that our service will be uninterrupted, error-free, or completely secure. While we implement industry-standard security practices and maintain backup systems, technical failures, outages, or data breaches are possible.

We at kaeya disclaim liability for any indirect, incidental, or consequential damages arising from your use of our platform — including loss of profits, loss of data, or emotional distress. Our total liability to you is limited to the amount of your current kaeya account balance.

We are not responsible for external events — payment-processor failures, internet outages, or natural disasters — that prevent access to our kaeya service or delay processing of deposits and withdrawals. We are also not liable for decisions you make based on market information, odds, or game outcomes displayed on our platform.

Payment method compliance and kaeya deposits

Our kaeya platform accepts deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfers (mobile banking, local payment, online payment, e-wallet). All payment methods are subject to verification and anti-fraud checks. We may decline or reverse any deposit that appears to violate anti-money-laundering requirements or sanctions regulations.

We at kaeya are not responsible for payment-provider delays, fees, or errors. If a deposit fails to arrive in your kaeya account, contact your payment provider first. Our support team can investigate if the transaction shows as processed on our end but has not been credited to your account.

Users must use only legitimate payment methods owned by or authorised for use by themselves. We prohibit use of third-party payment accounts, stolen payment information, or stolen identity details. Any kaeya account opened using fraudulent information will be closed, and funds may be retained or returned to authorities.

Related kaeya policies and contact

For detailed information about account security, data handling, and user rights, refer to our kaeya Terms & Conditions and Privacy PolicyThese documents complement this legal notice and provide additional context on our operational practices.

If you have legal questions about our kaeya service, your account, or your obligations under this notice, contact our support team through your account dashboard. We also provide support via live chat, email, and phone with English-speaking staff available to assist users across Indonesia.

We at kaeya reserve the right to modify this legal notice at any time. Changes take effect when posted on our platform. Your continued use of our kaeya service constitutes acceptance of any updated notice.