kaeya Privacy Policy
This page describes what we collect when you use kaeya and how we keep that data protected. We at kaeya process your personal information — name, contact details, payment records, and account activity — to operate our platform, verify your identity, process transactions, and comply with applicable law. Our kaeya privacy practices are designed to be transparent and secure.
When you access our kaeya services, you consent to the data collection and handling practices outlined here. We take your privacy seriously and implement industry-standard encryption and access controls to safeguard your information.
Our kaeya platform operates in supported jurisdictions only, and our data handling complies with applicable regulations. If you have questions about how we use your data or wish to exercise your privacy rights, contact our support team through your account dashboard.
What data we collect on kaeya
We collect personal data from you in several ways when you use our kaeya platform. During account creation, we collect your legal name, date of birth, email address, phone number, and residential address. We require government-issued identity documents (KTP, passport, or driving licence) to verify your identity and comply with anti-fraud requirements.
When you fund your kaeya account, we collect payment information — your chosen payment method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank details for mobile banking, local payment, online payment, e-wallet transfers), transaction amounts, and payment timestamps. We do not store full payment card numbers or banking credentials; our payment processors handle that information directly.
Our kaeya platform tracks your account activity — login times, games you access (live-dealer tables, Liga 1 sportsbook markets, slot games, esports betting), stakes placed, outcomes, and balance changes. We collect this data to provide our service, detect fraud, and resolve disputes.
We also collect technical information — your device type, operating system, internet address (IP address), browser type, and access times. This helps us understand how users interact with our kaeya service and maintain system security.
How we use your information on kaeya
We at kaeya use your personal data for several essential purposes. First, we use your identity information and payment details to verify your account, process deposits and withdrawals, and comply with anti-money-laundering and know-your-customer (KYC) requirements. Second, we use your account activity data to manage our service — settle bets, calculate payouts, and handle claims during Liga 1 matches, Piala AFF tournaments, or other events covered on our kaeya platform.
Third, we use your data for security and fraud prevention. Our kaeya team monitors account activity for unusual patterns, suspicious logins, or potential collusion. We may request additional verification if we detect activity inconsistent with your account history. Fourth, we use anonymised data to improve our kaeya service — analysing which games users prefer, optimising platform performance, and developing new features.
Fifth, we use your contact information to communicate with you about your account — confirming deposits, notifying you of withdrawals, and sending important service updates. We may also contact you during account verification or if we suspect unauthorised access to your kaeya account.
We do not use your data for direct marketing or advertising without your consent. If you wish to opt out of non-essential communications from kaeya, you can adjust your preferences in your account settings or contact our support team.
Our kaeya data sharing practices
We at kaeya do not sell or rent your personal data to third parties. However, we may share your information with processors who help us operate our service — payment gateways (to process mobile banking, local payment, online payment, and other transfers), identity verification providers (to confirm your KTP or passport details), and hosting providers (to store your account data securely).
Our kaeya service may share your data with law enforcement, regulatory agencies, or other authorities if required by law or court order. We comply with legal requests for information and cooperate with Indonesian authorities investigating fraud, money laundering, or other criminal activity.
Our servers and data processors may sit outside your jurisdiction. When your kaeya data is processed internationally, we ensure that transfer is protected by standard contractual clauses or other mechanisms recognised as adequate under applicable law.
Data security on our kaeya platform
We encrypt sensitive data in transit and at rest. Our kaeya system uses industry-standard security practices — password hashing, firewalls, and access controls — to protect your information from unauthorised access.
How long we retain your data on kaeya
We at kaeya retain your account data for as long as your account is active. After you close your kaeya account, we retain transaction records and identity verification documents for a minimum of five years to comply with anti-money-laundering regulations and resolve potential disputes.
If you request data deletion from our kaeya platform, we will anonymise or remove your personal information, subject to legal retention requirements. We cannot delete historical transaction records if they are needed for regulatory compliance or dispute resolution.
Your rights regarding kaeya data
You have the right to access your personal data held on our kaeya platform. You can review your account information, transaction history, and identity documents through your kaeya dashboard. You may also request a copy of all data we hold about you by contacting our support team.
You have the right to correct inaccurate or incomplete data on your kaeya account. If your contact details, residential address, or identity information has changed, update your account immediately to ensure your information stays current.
You have the right to close your kaeya account at any time. When you close your account, we will stop processing your data for ongoing service delivery. However, we may continue to retain transaction records and identity documents as required by law.
If you believe our kaeya platform has misused your data or violated your privacy rights, contact our support team. We will investigate your complaint and respond within a reasonable timeframe. You also have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.
Updates to our kaeya privacy policy
We may update this privacy policy periodically to reflect changes in our data practices, technology, or applicable law. We will notify you of material changes by posting the updated policy on our kaeya platform and updating the "last updated" date. Continued use of our kaeya service after changes are posted constitutes your acceptance of the updated policy.
If you do not agree with any changes to our kaeya privacy practices, you may close your account and request a withdrawal of your balance. Our kaeya support team will process your account closure promptly.
Contact and privacy questions on kaeya
If you have questions about our kaeya privacy policy, how we use your data, or wish to exercise your privacy rights, contact our support team through your kaeya account dashboard. You can also reach us via live chat, email, or phone with English-speaking staff available to assist users in Jakarta, Surabaya, Bandung, Medan, Semarang, and other regions.
We are committed to protecting your privacy on our kaeya platform. Our data handling practices comply with applicable Indonesian regulations and international privacy standards. We regularly audit our systems to ensure your information remains secure and your privacy rights are respected.
This privacy policy reflects our current data handling practices on the kaeya platform. We update it regularly to maintain transparency with our users and comply with evolving privacy regulations.